By Ana Lo | 20th Edition | January 2025

The Importance of Service Contracts for Lab Equipment No Longer Supported by OEMs


In the fast-paced world of scientific research, reliable laboratory equipment is vital to maintaining productivity and ensuring accurate results. However, what happens when Original Equipment Manufacturers (OEMs) discontinue support for your essential instruments? For many labs, this scenario can lead to prolonged downtime, increased costs, and operational inefficiencies. This is where Certified Genetool, Inc. (CGI) comes in.

Why Service Contracts Matter

A service contract is more than just a maintenance agreement—it’s a safeguard for your lab’s success. Here’s why having a service contract with CGI is critical, especially for instruments no longer supported by the OEM, like the BD FACSAria and BD FACSCanto:

  1. Minimized Downtime Equipment failures can bring research to a standstill. CGI’s preventive maintenance and quick-response repair services ensure that your instruments remain operational with minimal disruptions.
  2. Cost-Effective Solutions Without OEM support, repair costs can skyrocket as parts become harder to source. Our service contracts provide predictable costs, saving your lab from unexpected financial burdens.
  3. Expertise You Can Trust With over 18 years of experience, CGI’s certified technicians have the skills and knowledge to service your equipment to OEM standards.
  4. Sustainability and Longevity Extending the life of your instruments reduces waste and supports your lab’s sustainability goals. A service contract ensures your equipment stays functional for years to come.
  5. Tailored Support Every lab is unique. Our flexible service plans are designed to fit your needs, whether it’s preventive maintenance, emergency repairs, or ongoing support.

What CGI Offers

At CGI, we specialize in servicing laboratory instruments, including those no longer supported by manufacturers. Our service contracts include:

  • Comprehensive preventive maintenance.
  • Access to certified parts and expert technicians.
  • Dedicated customer support for troubleshooting and repairs.

By partnering with CGI, you can rest assured that your lab’s critical equipment will remain in peak condition, allowing you to focus on what truly matters—advancing science.


Let’s Keep Your Lab Running

Don’t let discontinued OEM support disrupt your lab’s progress. Contact us today to learn more about our service contracts and how we can help extend the life of your instruments.

📩 Email us at [ana@cgenetool.com] 📞 Call us at [925-737-0800]

Your success is our mission.

Let CGI be your trusted partner in laboratory excellence.